Terms and Conditions governing the use of Primrose Naturals website

Your use of this website is conditional upon your acceptance and compliance with our Online Ordering Terms and Conditions as set out below.

Primrose Naturals reserves the right to amend the Online Ordering Terms and Conditions at any time without notice to the consumer. Your continued use of the website after any amendment becomes effective constitutes an agreement by you to abide and be bound by the Online Ordering Terms and Conditions, as so amended.

In the event of any query you can email [email protected].

YOUR PRIVACY
At Primrose Naturals we value your privacy and under the Privacy Act 2013, any personal information we collect will be kept securely. This statement is our commitment to you, the consumer, of your privacy and the information we collect and hold.

We do not require consumers to disclose any information about them in order to browse our website and only require minimal information in order to make a purchase.

We will treat personal information we collect from you as strictly confidential. Other than as set out below, we will not reveal, disclose, pass on, sell, rent, distribute, share or licence to any third parties any personal information that you may have provided to us, unless we have your prior express consent to do so.

When you register on the Primrose Naturals website you are automatically added to our mailing list. If you prefer not to receive information from Primrose Naturals, you can unsubscribe by sending an email request to [email protected] or by following the unsubscribe link on any newsletter you may receive from Primrose Naturals.

When you process a transaction with Primrose Naturals, all of your personal information, including your credit card number, is encoded with the latest encryption technology (see Secure Sockets Layer). This means it cannot be read as it travels to our ordering system.

Primrose Naturals does not collect financial information to process your payment. This information is solely handled by our banking partner and is collected on a secure server. This information is confidential and cannot be accessed beyond our banking institution.

AUTOMATIC DATA COLLECTION
Due to the nature of the Internet, there is certain information that is transmitted to us automatically, such as your IP address and the browser you are using. This information is collected for purely statistical reasons as part of our ongoing development however we do not attach any personal information to these statistics. Similar information is also transmitted along with any emails sent. This information is not stored.

PAYMENT
Prices of products, service, delivery and other charges displayed on this website are current at the time of issue, but are subject to change at any time. If stock is unavailable, a customer service representative will be in contact regarding this.

PAYMENT METHODS
When you are entering your details during the online ordering process, you may select one of the following payment methods:
Credit Cards: Visa, Mastercard & American Express, with no surcharge.
Debit Cards: Maestro & Rupay Debit Cards with no surcharge.
NetBanking: Payments from all major banks are accepted with no surcharge.
Bank Transfer: NEFT, IMPS & RTGS with no surcharge.
Cheque / Demand Draft: Cheques & Demand Drafts are also accepted with no surcharge.

If you would like to make a purchase using another method of payment, you may email [email protected] for further assistance.

CREDIT CARD VERIFICATION PROCESS
Why may I be asked to supply further Identification?
Your transaction via the Primrose Naturals website and the associate Payment Gateway is 100 percent safe to use.

Primrose Naturals adheres to strict security checks to reduce the chance of credit card fraud.
Although your credit card is processed through an electronic payment gateway, this process of funds is not acknowledgement of a successful transaction according to the Primrose Naturals security policy.

All Credit Card details will go through an Address Verification (AV) process. If the AV fails, Primrose Naturals will seek additional proof of identity. To prevent this extra request, we ask that all information is supplied and that all fields are completed. If you have any concerns please contact our help desk by email on [email protected].

WHAT MAY CAUSE MY AV TO FAIL?
You must supply the billing address & phone number that matches the credit card you have used.
Please note PO Boxes are not acceptable.
Primrose Naturals will use this information to match the credit card to the details you have supplied.
If you wish to have the goods shipped to an alternative address please supply a “Ship to” address in the comments section of the order form.

QUICK PROCESSING OF YOUR ORDER
If Primrose Naturals cannot verify your address via your local white pages we will request additional identification. This may delay the shipping of your order. To expedite the delivery of your order please be sure all information is present and correct.

If there is a reason for delivery details varying from your phone directory detail please make a note in our comments box on the shopping cart.

PROMOTIONS
Occasionally, Primrose Naturals will offer certain customers promotion codes of various discount amounts. Customers may need to first purchase a minimum value of products from Primrose Naturals in order to qualify for a promotion code.

These promotion codes can only be redeemed on Primrose Naturals. Promotion codes can be used any number of times within the promotion dates specified on the promotions terms and conditions.

When you order on Primrose Naturals and you choose to redeem a cupon code, the discount associated with the cupon code will be applicable on prespecified products only.

Each promotion code will expire on the date shown on the promotions terms and conditions. The discount associated with the promotion code cannot be exchanged or redeemed for cash or redeemed in any relevant retail store. If you misplace your promotion code, we cannot replace it.

PRICING ERRORS
All products listed on the website are described to the best of our ability and the specifications/pricing reflect the information that has been provided to us. All care is taken to ensure this information is correct. Primrose Naturals reserves the right to: refuse service or supply of the products at our sole discretion.

Any queries should be directed to [email protected].

SHOPPING SECURITY
Your security is a priority at www.videolinks.com. We use the latest security technologies to encrypt your personal information as it travels across the internet and your credit cards are guaranteed against fraudulent charges. We’ve designed the site so that these protections are automatic; there’s nothing you need to do except shop…with confidence!

ASSOCIATED SECURE PAYMENT GATEWAY
Your transaction via the Primrose Naturals website and Associated Secure Internet Payment Gateway is 100 percent secure.

When you process a transaction with Primrose Naturals, all of your personal information, including your credit card number, is encoded with the latest encryption technology. This means it cannot be read as it travels to our ordering system.

Our order processing centre is not connected to the Internet and is not accessible in any way. When processing orders on our site, Primrose Naturals does not collect financial information to process your payment. This information is solely handled by our banking partner and is collected on a secure server. This information is confidential and cannot be accessed beyond our banking institution.

SSL (SECURE SOCKETS LAYER)
Primrose Naturals uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL is the most widely used data encryption coding system for secure e-commerce transactions. All of the forms on our site are secured with SSL technology, which means your credit card numbers and other personal information, is always encrypted (scrambled) before it is sent or received over the Internet.

The “https” in place of the usual “http” in your browser address box, indicates that you have entered a secure session and will be present when you are requested to enter your credit card details.

(Note: As you move around on the site, you may notice that some pages display http in the address window, instead of https. Don’t worry—that just means there’s no place for you to enter information on those particular pages, so there’s nothing for us to encrypt. Any time you move back to a page with forms, https will appear again.)

PARTNER LOGISTICS SERVICE
Primrose Naturals uses Partner Logistics Service for delivery of all online sales.
This ensures that the article is specifically signed for by the person named in the address. The cost of delivery will be clearly indicated to you before you make the payment.
Delivery Times: Standard Delivery Time is 3 to 5 Working Days

Since our Partner Logistics Service requires a signature from the person named on the order, you will be asked to specify an address during business hours that delivery can be made to and signed for (this can be your work address). If you are not available at the time of delivery, a card will be left for you at that address asking you to contact the Logistics Services and arrange an alternative delivery or pick up of your order.

Note: At the moment, Primrose Naturals does not deliver to any other countries other than India.

Please allow at least 24 hours for verification of your payment
(Please note orders placed on the weekend can not be verified or shipped until Monday)

MANUFACTURER’S WARRANTY
Most manufacturers offer a 12 month warranty. Should your purchase need service under warranty you can bring it to any of our outlets to facilitate the service under the terms of your Manufacturer’s warranty.